Refund Policy

At Aanijo IT Consultancy Services, we understand that circumstances may change, and projects may need to be adjusted or canceled. We strive to provide flexibility and transparency to our clients regarding advance payments made for software development projects. Below is our advance return policy:
1. Advance Payment:
Clients may be required to make an advance payment to secure our services for a software development project. This advance payment is typically a percentage of the total project cost and is intended to cover initial setup, planning, and resource allocation.

2. Advance Return Conditions:
We offer a refund of the advance payment if the following conditions are met:
The project has not been started, and no work has commenced by our development team.
Our development team has not been deployed or allocated to the project.
The client formally requests the return of the advance payment in writing.

3. Request Process:
Clients who wish to request a return of their advance payment must submit a formal written request to our administrative department. The request should include:
Client name and contact information
Project details and reference number
Reason for the advance return request

4. Approval and Processing:
Upon receiving the advance return request, our administrative department will review it to ensure it meets the specified conditions. If the request is approved, the refund process will commence promptly.

5. Refund Method:
Refunds will be issued using the original payment method utilized for the advance payment. If the original payment method is unavailable, alternative arrangements can be made upon mutual agreement between the client and Aanijo IT Consultancy Services.

6. Timelines:
We aim to process advance return requests in a timely manner. Refunds will typically be processed within 7 business days of approval.

7. Communication:
Throughout the advance return process, we maintain open communication with our clients to provide updates and address any questions or concerns they may have. Contact Information: If you have any questions or require further assistance regarding our advance return policy, please do not hesitate to contact our administrative department at hello@aanijo.com